Welcome to lovingpetsproductsmall. Below are answers to common questions. These answers follow the same policies posted on this website.
Q: Where do you ship?
A: We ship to addresses within the United States. We do not ship internationally at this time.
Q: How much does shipping cost?
A: Shipping is free for orders shipped within the United States.
Q: How long before my order ships?
A: Orders are usually processed within 1-2 business days after payment is confirmed.
Q: How long does delivery take?
A: Delivery within the United States usually takes 3-5 business days after shipment. Carrier delays or weather can affect this estimate.
Q: Which carriers do you use?
A: We work with major carriers and may select the carrier based on the delivery address, package size, and service availability. The carrier may vary by order.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Q: What is your return window?
A: You may request a return within 30 calendar days after delivery.
Q: What condition must returns be in?
A: Items should be unused and returned with the original packaging. If there is a quality issue, contact us so we can review it and provide return instructions.
Q: Do I pay for return shipping?
A: No. Return shipping is free, and there is no restocking fee.
Q: How long do refunds take?
A: After we receive your return, we process the refund within 1-2 business days. The refund is sent to your original payment method. Your bank or payment provider may take an additional 7-10 business days to post it.
Q: How do I contact you?
A: Email info@lovingpetsproductsmall.com, call +1 989-330-5254, or use the contact form at the bottom of the Contact Us page. Our service hours are Monday – Friday, 9:00 AM – 6:00 PM Eastern Time.
Q: Are you an independent brand?
A: Yes. lovingpetsproductsmall is an independent brand. We operate this website and manage our own orders, customer service, and returns.